Carol H

Poor service - use another dealership

I decided to take advantage of the scrapage scheme and trade my old Toyota Aygo in for a new one at Toyota Worcester. The manager offered me a deal that if I bought the car on that day he would knock off £450. I agreed and paid the deposit. When I went in to sign the paper work the ‘Super Guard Protect’ had been removed from my order. When I queried this they were very defensive and said they had done it to reduce the price but they had forgotten to record it against the order. I was concerned that they had simply reduced the price by removing this product from my original order. I then asked for a quote for adding alloy insurance which proved to be very difficult and I received numerous quotes. I left and said that I was not happy with the service and would like to reconsider whether I should still proceed with purchasing the car. The next day I got a very unprofessional and rude phone call asking for my bank details to refund my deposit. I will still be going ahead with purchasing a new Aygo but will be getting it from a trustworthy dealership.