Kate

DO NOT BUY A CAR FROM THIS COMPANY. STAY

We bought a Range Rover Evoque from Imperial Cars Chertsey in November 2019 and it was the worst decision we have ever made. After only a couple of weeks we noticed a problem with the car, took it in for repair under warranty (after the third attempt of taking it in, didn’t have the correct parts in etc). I was told for the inconvenience we would have the car valeted and a full tank of petrol put in. This was not done. The next day after getting it back, the brakes failed while I was driving on a busy high street, leaving me with no way of stopping the car. The brake calliper had fallen off from the side of the car they had been working on. I was so shaken and they did not take this seriously, it was impossible to speak to anyone, and they took days to respond. No one ever calls you back. The RAC came and confirmed that it was bad repair work. We had to give them one opportunity to to repair (we were not happy). Got the car back after being told the brakes were replaced, and 2 and a half months later, the brakes failed again. The repair that had been done was done incorrectly and the brake hose had been wrapped around the shock mount causing it to split, again leaving the car with no brakes and due to their bad repair work. We have now rejected the car - this has taken weeks, we have lost out on thousands of pounds and this company are still holding my deposit!!! My partner called last week and was told that Joseph from the customer care team would call him back the next day - we are still waiting. Honest warning to anyone, go to a proper dealership who know what they are doing. You get nowhere with Imperial. We have been left out of pocket for their mistakes and poor workmanship. Absolutely disgusting and will be reporting them to trading standards and the FCA