Rohan

Great Service, Staff and Experience

Porsche Review There are many reviews on this page that I feel don’t correctly reflect the experience that most people would have here. I would like to credit Porsche West London with the way they have assisted me the past few weeks - especially in these challenging times. I unfortunately had some initial challenges with my Porsche that I purchased outside of London. One of the issues were a broken wheel lock nut in the car which became an issue due to a puncture I had during quarantine. As I was a NHS volunteer and required use of my car to deliver PPE and medication, Quikfit tyres were not going to change the wheel due to the state of the locknut and the potential damage that could be done when trying to remove. Porsche GB HQ were especially kind to reach out to the dealer principal at Porsche West London who kindly came into the dealership during lockdown (while it was closed) to help me attend to the wheel. Very grateful for the assistance from the team. When the centre opened up, I dealt with Dean from the Service Centre. The team had an excellent service check in facility, especially with the new protocols with Covid-19. He was very responsive on email/phone with updates of my car, and estimated times needed as the car was needed over two days. When collecting the car, it was valeted professionally and returned to me on time. Dean walked through in detail the work done on the car, which was very reassuring for a Porsche Enthusiast and considering the run around I was given Thank you Porsche West London for the service and work on the car and would recommend to anyone based on my experience!