Alexandru S

Repaired cars at high price.

I bought a van from them, Ibrahim was nice and solved everything in a short time. I saw the car, I read the description about the good things, but no one said anything about possible defects. After the first day, I brought the van home and at less than 24 hours at the driver's door the paint peeled in 2 places, I didn't feel disturbed, hoping it would be the only defect, at 2 days I wanted to check if it has a spare weel, it didn't have and had a damage to the spare wheel support, I called them and I was told that someone would look when I came back to put the aluminum bars on the roof, they fitted my bars but disnt have a look at that issue.. In the meantime I put the car into use, realizing that it has a problem with the clutch or the gearbox, when I changed from the first gear to the second or from the second to the third I had to force the gearbox which does not seem normal at a 13500 mile car. I called them, they made me an appoiment and told me will check and they will guide me to solve the problem. I went to them a week ago, I waited 20 minutes after the appointment time, then Ali picked up the car, took it behind the hall and came back in 20 minutes saying that everything is ok in the car and that I don't have to what to worry about and I quote "Maybe you overload the car with weight or it's the way you drive". I tried to explain but he kept his own even though I didn't have more than 250kg in van all the time, then I said about the damage to the spare wheel support and about the paint that peeled from the door. He rudely told me that the car is "Sold as seen" and the problem is mine that I did not see when I bought it, I explained that the paint peel because it was repaired unprofessionally and under the car I did not could look at them, wasant very bride in the warehouse. He told me that they do not sell damaged or repaired cars, an at the minute after a Mercedes Sprinter pass us full of scratches and cracked windscreen which I assume he had gone to repair being the defects surrounded by yellow marker. I told him that I was not satisfied with my van, saying aftercare manager will give me a call to solve my issue, after 7 days no one called me. I bought from them hoping that I will avoid exactly the situation I am in now. Very disappointed