Peter P

I wouldn't buy a car from Cars to-go

The part-ex deal was poor, there was no movement from Neil on the screen price of the car I wanted. Upon viewing the car I noticed damage to the rear and off-side front bumper and the tyre sealant and compressor were missing from inside the boot. The car was also due a service according to the schedule. Neil assured me he would correct these issues and so I paid my deposit. Days later I returned to collect the car and none of these problems had been addressed, the car had not even been cleaned. I told him the deal was off and I was ready to walk away - Neil said he was sorry blaming the lock-down and having to run the business singlehanded and that he 'would make it up to me' The issues with the cosmetic damage were addressed to my satisfactory but the servicing was completely inadequate and was obviously a brush off, the service report handed to me was a single piece of A4 with a couple of ticks in a few boxes, not signed or dated. Also, the sealant has a use-by date which had expired in 2016. Neil admitted he had taken it and the air compressor from a similar car he had on the lot and said he was unaware the sealant had an expiry date. After 25 years in the motor trade? Really? So, Neil assured me he would but a new bottle of sealant and contact me when I could collect it, two weeks later and I'm still waiting for the call. I feel Neil had to be coaxed and pushed into just doing what was right and keeping his word.