Walter B
Car service
I am extremely disappointed and annoyed by the customer service we received today(29th of June) at Arnold Clark - uphallBroxburn. I booked to a service last Friday for 10am today, as we are traveling in from East lothian I also called this morning and spoke with a lady who confirmed it would be taken at 10am. Unfortunately when we arrived this was not the case! We were then told apon arrival that the car would not be taking untill 1.00! At this point I asked for the keys back and we would go away and come back for 1.00 but got told we could not do this, I was not going to stand in the rain for 3 hours to wait on this service which was confirmed to be taking at 10am twice! I am very disappointed in the lack organisation and communication with this company. I would like to have someone within management to contact me ASAP to rearrange my service and for it to be taking when stated. Walter Barker barwalt57@yahoo.com