Simon G

Avoid at all costs

Purchased an approved used car from this dealership. The car was delivered with numerous faults, car wouldn't stay locked with the comfort access, needed a replacement door handle. There was overspray all down the side of the car from a poor paint repair and the rear bumper had damage to the paint meaning that I had to get it resprayed and the car polished to remove the overspray, the dealer only contributed £100 of the cost of this. The battery now also needs to be replaced. The alloy wheels were refurbished before I purhcased the car and now one of the wheels is cracking all over the face! Cooper colchester will not help at all with this and say its not their responsibility... The car was also delivered with fauly air conditioning which they also wont cover and is not covered under warranty, leaving me with an additional £1000 bill. The sales experience was great, very helpful at the point of me purchasing the car, although after sales service is awful!!! Having spoken to a manager, initials M.B, over christmas period he showed no interest in helping me to resolve any of these issues, wouldn't even help me to obtain the v5 document number that I needed to mark my old car as sold, everything was too much hassle. A manager named Darren again showed no willingness to help with the issues with the car, and got argumentative. I wouldn't recommend this dealership for an approved used car. Having spoken to my local dealership about these issues, they certainly wouldn't have even provided the car in this condition!