James

Dream car - nightmare purchase

Initial contact with the salesman was great, and negotiation was fair, but after that, service went down hill. No service history ever provided despite repeatedly asking, no invoice until asked 3 times, no confirmation of funds received for 48 hours, car not prepared as agreed and arrived with scuffed wheels which i now have to rectify (at their expense). Dealer couldn't even be bothered to submit the V5 to the DVLA and didn't bother telling me until i found the V5 in the service book! The worst part is that the dealer very happy to supply a supercar with rear brake discs well below manufacturers recommended standard, despite being made aware of this on multiple occasions. Having raised concerns to 4 levels of management, I received a terse and dismissive response from the DP. I accept that COVID has presented challenging times, but this has been awful. A few bumps along the way is understandable - but when almost the entire transaction is this bad, it's shameful.