Keiron

NO CUSTOMER SERVICE SKILLS

I bought a Fiesta St from the company in January, I was told the car would come with 12 month MOT, which it didn’t (runs out in November), but this was the first of many lies/false promises from the company. Firstly, I went to view the car, which was under the canopy there and was dimly lit, which now makes sense as the car had many problems which could be hidden by poor lighting. As I am not a car expert, I didn’t think to look at minor details such as headlights, wheel arches etc but the headlight brackets were BODGED with silicone rubber as the brackets were snapped, the wheel arch liner is snapped, the bonnet has a date on it of late 2019 indicating a sale from breakers yard or auction. All of this was discovered as things have started to go wrong on the car, and this leads me to believe of a front end collision, which I was not informed about. Upon asking them, they told me I should’ve contacted them sooner, and it’s not their problem as I could’ve done it myself. I would avoid at all costs, the ‘salesman’ is highly unprofessional and not knowledgeable about the car, and after a series of messages he has basically told me I cannot do anything.