Bobby S

Disgruntled customer

At 9.04am I called chariots and spoke to franco about a audi advertised. Firstly I asked if the car was available, it was. Secondly I asked would the car b available for free delivery ( as advertised in bold letters due to coronavirus) as I come from Glasgow, again it was. I stated I was interested in the car and would like to leave a deposit, franco told me they weren't taking a deposit on this car, cause it was no guarantee I would take the car and others were interested. So I agreed with franco I'd go ahead with the deal and I'd go get money sorted. Franco asked if I'd a trade in, which I did, but was intending to do private. He said he could get me a price, so we agreed on the deal. This took less than 10 mins. A half hour later I recieved call to get my details for the delivery of the car. A hour later after making a 15 mile round trip to 2 banks and transferring money to different accounts I phoned chariots to find out best way of paying for it. I was put onto Liam. He then informs me that it would b £599 for the car to b delivered and I'd to pay for it. I told him this was not what was advertised or agreed by franco and myself, and I was in the bank, I'd phone him back shortly. 20 mins later once home and checked what was advertised, I phoned Liam back. He then informs me he has just took a deposit 15mins ago from someone local and the car was sold, subject to finance. He finished off by saying he would phone me by end of day regardless to let me know if the vehicle was bought, and I'm still waiting. As far as customer service and the experience I've incurred I thought practices like this ended back in the 70s, I was under the impression I had agreed to purchase this car verbally with franco, and I was under the impression that a verbal agreement in uk law was law. I've been left disgusted with this whole episode , I didn't think a supposed reputable dealership would stoop to underhand strokes for the sake of a few quid, I was wrong.