Humberto J

VERY DISAPPOINTED!!! (Please Read)

I have paid the £99 deposit in order to view the car. However, when viewing it I spot 4 damages which were not in the picture of their website. Also, the engine was extremely noisy which indicates a problem. I asked the person showing me the car if all damages would be repaired and he said not all of them because it would cost them to fix it and I would need to wait for it since garages are closed due to lockdown. Previously on the phone, they promised it would take a couple of days. Also, I asked about the loud noises coming from the engine and he said that was normal but I was sceptical and I decide to make a video and showed it to a couple of mechanics I know who said that noise is not normal and the car definitely has a problem. Therefore, I contact the dealer to justify those noises from the engine and damages, he didn't even attempt to do it. Obviously, I emailed them for my £99 refund since they did not justify the noises and the damages that would not be repaired. Moreover, it clearly states on their website that if the car doesn't reflect the pictures a full refund will be made but they didn't keep their word. At first, they send me an email saying refund is not an option since I agreed to buy a car, which is nonsense. I have never agreed to buy a car not in person not via email. After viewing the car, I asked many questions that have not been answered and the only communication I received was refund is not an option. I send a follow-up email, which was ignored until I call the office to find out what's going on. On the phone, I was told that somebody will contact me in a couple of days but it did not happen so I called them back and the rude person answering the call told me that he is dealing with a customer so he has no time to talk to me. (Am I not a customer?) they give the customer no choice other than buying their faulty car or lose their deposit. After another few days, they send me an email offering me half of the deposit or wait until they will have another suitable car which is disgraceful. My girlfriend and I travelled over 40 miles to view this car which cost us money and time. I informed the dealer that I need a car asap and was ready to pick the car even the same day if is as described. I do need the car during this difficult time as I work in the food retail industry and have to work every day to support the need for the essential items. I am very disappointed with Affordable cars of Kent for their lack of professionalism, transparency and for being dishonest. I viewed the car on the 18th of April and was ignored for 2 weeks. I will take this matter further if I don’t receive my full deposit.