Toby W

Very disappointing post-sales experience

Excellent pre-sales experience which was unfortunately not the case post-sales. Upon collection my supposedly 'Approved Used' RR Autobiography had not been MOT'd, had the service light still on and no washer fluid. Airbag light illuminated on way home and then broke down with a coolant leak same day. Additional warranties which I purchased with the car were registered against the wrong name and incorrect dates. All initial requests for a refund under the LR Approved Used terms were ignored by the dealership, and there has been no acknowledgement of the issues by their management. May be a one-off experience, but do have your eyes open if you plan to buy a used LR from Pentland Stirling.