Humberto C

Scammers - Stay Away!!!

I have paid the £99 deposit in order to view the car. However, when viewing the car I spot 4 damages which were not in the picture of their website. Also, the engine was extremely noisy which indicates a problem. I asked the person showing me the car if all damages would be repaired and he said not all of them because it would cost them to fix it and I would need to wait for it since garages are closed due to lockdown. It sounded like a joke to me when he said that, since they knew that car is needed urgently. Also, I asked about the loud noises coming from the engine and he said that was normal but I was sceptical and I decide to make a video and showed it to a couple of mechanics I know who said that noise is not normal and the car definitely has a problem. Later on, that day when I sent an email to the dealer to justify those noises from the engine and damages, he didn't even attempt to do it. (What does that make????) Obviously, I sent an email asking for a £99 refund since they did not justify the noises and the damages they would not repair. Moreover, it clearly states on their website that if the car doesn't reflect the pictures a full refund will be made but they didn't keep their word. At first, they send me an email saying refund is not an option since I agreed to buy a car, which is nonsense. I have never agreed to buy a car not in person not via email. After viewing the car, I asked many questions that have not been answered and the only communication I received was refund is not an option. I send a follow-up email, which was ignored until I call the office to find out what's going on. On the phone, I was told that somebody will contact me in a couple of days but it did not happen so I called them back and the person answering the call told me that he is working dealing with the customer so he has no time to talk to me. (Am I not a customer?) Feels like since they already have my money, I am no longer important and I am no longer customer since I paid. After another couple of days, they send me an email offering me half of the deposit or wait until they will have another suitable car which is just disgraceful. My girlfriend and I travelled 40miles to view this car which cost us money and time. I informed the dealer that I need a car asap and was ready to pick the car even the same day if is as described. I do need the car during this difficult time as I work in the food retail industry and have to work every day to support the need for the essential items. I am very disappointed with Affordable cars of Kent for their lack of professionalism, transparency and for being dishonest. I viewed the car on the 19th of April and been ignored for 2 weeks.