Alan G

Cowboys avoid avoid avoid

Bought a 4800 car on 15 March 2020, engine management light came on within 10mins of driving, they said ‘oh don’t worry it’s a fault because it ran out of fuel, take it to your local garage and we will pay for repair’ However, when our garage plugged in the analysis machine it is a very expensive EGR valve. Vehicle is now stuck in limp mode. Chiswick motors namely Cyrus said parts ordered and will be with us shortly! And he would send the ‘tracking number’ we still have not received either. Called and spoke to Cyrus after 2 weeks and he said there is nothing they can do, parts were ordered second hand, when we said we will take legal action, he said ‘go ahead’ very rude attitude, when you could get a word in! We are now 4 weeks later - emails go unanswered , telephone calls not returned. No part received. Wish I had done my homework first. This is not a good company. We are currently liaising with trading standards, and will be taking legal action against the owner of Chiswick motors who also trades under W4 Cars. Unless he replies to our endless messages with a positive outcome.