Natasha R

Dishonest and unsafe.

The Jack Henry Group are dishonest and irresponsble. We have today made an official complaint to Trading Standards. They allowed us to drive away in a car that was not safe to drive. We found out as soon as we had bought it that it had the following major problems: • OSR Anti Roll Bar Linkage Broken • Near side front CV Boot Split • OSF Front Tyre worn (Cord visible) • NSR Tyre very low • Rear tyres low • Rear Suspension upper arm bushes badly worn • Front Suspension Arm Rear Bushes worn • Dash light fault indicates an issue with Handbrake, not brake pads • Scanned Engine Management System for fault codes - 51 discovered across various systems • Running fault - suspected to be the torque converter We were sold a warranty that cannot be used due to the fact that all of these defects had not been checked by the dealership prior to sale. And now the partnership are hiding behind COVID 19 and refusing to resolve the matter, despite still operating their business. Do NOT trust this partnership.