Steven G

Workshop Repair

My car was recently at Parks Coatbridge for an 'overheating engine' issue, which was resolved. However, when I was called to say that my car was ready to collect I was quite casually told that it now had another two warning lights showing on the dash (DPF almost full, and passenger airbag fault), which apparently came on while the technician was road testing my car. I suggested that as these were both defects that were not on the car when I handed it over, that I should have my car back in the condition (minus the original defect) that I gave it to them. I felt that the person who I spoke to from the service dept (Mathew) honestly couldn't have cared less whether my car was leaving the garage with two or twenty two new defects. They were definitely NOT going to sort it out. In his eyes they were not to blame for the new problems and that, in his view, was the end of the matter. I, on the other hand, am now faced with more garage bills to sort out the new problems which I firmly believe Parks created. I will most definitely not be returning my car to Parks Coatbridge,.. ever!! This was without a doubt the most disappointed I have been following a visit to a garage, and frankly, 'Mathew' could benefit from a lesson or two in customer relations.