Jake

Lying salesman

Been holding off leaving a review for a while to see what the owners would do. Bought my merc from ainsdale prestige before Xmas, travelled from Milton Keynes to the showroom in Southport for the car, upon arriving the car had been left parked, dirty, on the road outside the forecourt, which I wasn’t expecting. Anyway, went inside to get the keys to have a look, upon collection dealt with Robert/Bob/Rob/Richard (his name seemed to keep changing) and to my surprise, only 1 key.. after being told before I came to collect that there was 2, which then led to discover the car didn’t have FSH as said, and that the car was not in the ‘immaculate condition’ promised. Looked around the car, numerous bumps and marks all around (nothing overly major, but not immaculate as they’d said) the wheels had been subject to an APPALLING refurb, sanding down al wonky (they were originally diamond cut) and then had just been painted over, there was also bumps on the car which had been touched up with tippex. The guy kept leaning into the car, while smoking to look for the nuts which were not there. After a while Mark (alleged owner) was on the phone, denied all the above claims about the keys, FSH, condition etc. In fairness, after about 30 mins going through everything on the phone, reduced a couple of hundred pounds off the price (not enough to cover cost of key, rear bumper respray which was needed etc etc) but I accepted as was the car I wanted and had traveled far for. The guy who I dealt with when collecting then agreed to post a new set of genuine merc locking wheel nuts out, and cover costs for floor matts and an inductor lens that was cracked. Wasn’t given any warranty docs when collected, they then took around 3 weeks to arrive. The lockers took over 6 weeks to arrive, and when they did were budget ones from eBay (and clearly used) but after this agreed to pay £50 to get a set I wanted (which was fair) but still never ever received any money for the matts or the indicator lens, I had tried to call the office numerous times since and my call won’t be answered and nor are my emails now. So it would point towards my details have been blocked. Wouldn’t bother buying from here.