Shaun B

Appalling sales team and spineless MD.

After visiting my local READ LINCOLN Hyundai to purchase a new Tucson, I found the same model roughly £3000 cheaper at another main dealer. I gave READ Hyundai the opportunity to price match, forwarding the quote and had 2 conversations re: the price. The following day they confirmed they would match the price and had secured the car for me. They couldn’t take the deposit there and then, so called at 5.45pm to take my deposit by phone, but then quoted a higher price of £500, I asked them to recheck the quote, advising I would call in the next day to take the finance option at the price agreed. On arriving, they refused to meet the agreed price, suggesting the reason for the increase was the colour was in high demand.. I asked what the price would be for a different colour - it was still the higher price! Clearly it had nothing to do with colour. I asked to speak to the MD MIKE DEVLIN to discuss the price. Sales manager TREVOR SPENCER went to ask him, came back and said irrespective of previous agreements, they would lose money at that price And we’re breaking even at the higher price (how charitable of them to sell a car at cost the previous day) I asked again to see the MD, this time to discuss the situation and not the price. Again, he came back saying he wouldn’t budge - Trevor couldn’t grasp the fact that I wanted to discuss the situation and not the price. For a 3rd time, I insisted on seeing the MD about their complete inability and utter contempt for a customer - the response was the MD refused to get involved! Having talked to the MD on phone that weekend, sent emails to him he somehow thought that up to this point he hadn’t been involved? Seeing his sales team being pushed into a corner, this spineless MD hid in his office refusing to meet an irate customer instead of defending his decision, or his staff. Trevor then asked “do you still want the car” - somehow he was still seeing buying signals and wanted to close the deal!!! My advice - go on CARWOW, see how much cheaper other Hyundai dealers are, read their star ratings compared to Lincoln which Is relatively low, and find a salesman and MD with some base level of integrity and an understanding of what customer service really means.