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Anonymous

Tried buying a car

I tried to buy a listed x5 45e from Cooper BMW Norwich, didn’t need a test drive - just a video to check condition and items where as per requested in order to purchase the vehicle that day - I had to send 3 emails to get a response, I was then passed to 3 different people, never sent a video, the car was then sent on a weekend test drive, I was promised someone would get back to me Monday - no one did - I then had to chase Dow alternative members of staff to email - I had one missed call after another 3 emails and then I called back twice to be told no one was available. I had to call again this morning and of course the car (which I asked to purchase nearly 2 weeks ago) has been sold. Simply terrible customer Service. If this is the way you are treated when your dropping £70k on a new car - god help you if there is something wrong and you need assistance...

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