Alex B

Avoid if possible

I recently thought I'd give Bath Audi another go, as servicing my vehicle otherwise involved a trip to either Swindon or Salisbury. Unfortunately, the experience left me realising I should've just gone to Swindon Audi as I did for the last service. I booked my Audi A5 in for its first service, and left the vehicle with them for a few hours. When I got the car home though, I discovered a large scratch across the bonnet that wasn't there when I left the vehicle with them - checking the dash cam footage showed the state of their cleaning cloths used when cleaning the cars (black and filthy). Calling the service manager back, and I had promises of this being resolved first thing Monday (I'd had the service done on Saturday), thinking nothing of it I left it and waited for the call. Unfortunately, I then had to chase them several times, eventually being passed across to Simon the manager. After several days back and forth, constantly missing each other on the phone, the issue was eventually resolved as they repaired my paintwork. The courtesy car given though was a Q3 they'd neglected to fill the tank on, so the warning light came on as soon as they left the dealership. I previously had another vehicle in a couple of years ago for a supposed fault with the alarm system, and their technicians managed to destroy the trim in the boot and break the washer system for the rear window in the process of replacing the door lock... Combining both these experiences, and the fact that several of the sales team previously turned their noses up and looked at me as if I was wasting their time with test drives (currently leasing my second brand new Audi, so clearly wasn't) I'd avoid this dealership and take your business to a non Mon-motors dealer.