Anonymous

Not buying but repairs - Slow no comms

Car is still in with them as they are waiting on a third party to fix a part. The issue we have is that no one tells us what is going on. We were originally told it would be ready at the end of last week. When we didn't hear from hem we called and we were told that it would be ready at the middle of this week. When we called them again they said it would be the end of this week As we haven't heard from them we called again today to be told that the car may be ready end of next week! Apparently they knew that a while ago but didn't think to tell us. We did have a hire car for a while, however couldn't afford it for more than a few days. As we thought we would have the car back today we planned a trip to see my mother in law in the North in hospital. However that now has to be cancelled without being able to tell her when we can see her. Not the garage's fault but keeping customer informed should be a priority as it can have a knock on effect. the question is Will we EVER see our car again??? I seem to have to rate the car i bought but didn't buy one.