Omar B

Terrible customer service

Before writing this review, I gave the owner approximately 5-6 months to rectify the problem. Absolutely terrible experience. The owner was really responsive at the start when he's trying to get the sale, but quite arrogant when negotiating to be honest, such as insisting on not needing to give 2 keys (which is standard). We identified a water condensation issue in the rear passenger tail light, the owner said he got it fixed and what do I see when I get home after a couple of days, condensation build up. We see that there is a crack to the side, which is the obvious cause. The owner initially said he would help get the part at trade price and get it fitted for free. However, he did neither. I would get in touch with him and he would not reply for months. I have screenshots of my conversation with him and it looks like, as long as he gets paid, customer service is not important to him at all. I read this in reviews, but gave him the benefit of the doubt. Looks like it was true... In the end, I got it fixed myself, as it was easier than getting ghosted by the owner. In hindsight, I think I should have gone through the financial ombudsman.