Andy T

Incompetent or unethical

I booked a test drive on Sunday afternoon for a test drive on Monday. I drove the vehicle and was happy with the car. I left a deposit (£250) to reserve the car for 24/48 hours(?). After a brief discussion with my wife I decided to buy the vehicle. I rang up Mini Stratstone at Harrogate to ask for the registration number in case I required it for insurance purposes. I was told that the vehicle had been SOLD. I made another telephone call to the manager who said that the car had would be sent to a partner. This arrangement had been made at 1400 on Sunday, just before my test drive was boked. The manager could not explain why or how this had happened. I think I know. In my naivety I explained that I would be paying cash after a 'total loss'. The loss of any finance commission must have been too precious to the salesman, Head of Sales and the manager. The manager was very apologetic and was going to investigate. He offered to pay for petrol and the use of a car as compensation. I suppose that was the least that could be done. I would not want to buy anything from anyone who was either so incompetent or completely unethical. Unfortunately, the reputation of car sales oes not get better.