Manzur A

Worst service ever!!!!

Please avoid this branch like the plague. They will ruin your car an not accept liability. My X6 broke down twice!! once when the prop shaft snapped and made a hole in the oil sump which lead to an oil spillage causing the engine to starve! This prop shaft was a faulty recall to begin with. Synter Solihull claimed to have fixed this prop shaft however the car broke down two weeks later and had to be taken back to the dealers. They refused to check the engine stating that the DPF and TURBO needed replacing, as they had quoted me a hefty price I told them I would take it to an independent dealer and get dpf & turbo repaired and bring it back so they can check the engine. Mechanic at the garage did a diagnostic check and stated that no point fixing DPF or any other parts because the engine had failed completely due to the oil leak caused by the faulty prop shaft. When i contacted Andy at Sytner and explained what the mechanic had said he told me to bring the car back! till now nothing has been done to repair the car and Sytner are stating that the dpf and other parts have nothing to do with the recall and i would need to pay for it myself which they have given an expensive quote!!!! They clearly had not checked the engine properly first time round nor did they repair the car to BMW standard. Lisa Mcveigh manager has cleary not listened to our issue and overlooked the whole situation. Sytner solihull have lied and said we did 700 miles in two weeks when we have only done 484. They lied and added extra mileage on their report and it was quoted on an email. We have AA reports to confirm mileage and what happened to the car. They told us to bring the car back knowing very well that they would not repair anything!!! Because they have control over your car they will lie and say anything so that they can take money off you. Please invest in a different brand as BMW is the worst customer service!!!!! they won't return your calls, each time you call a different car part is mentioned, different prices are quoted, you will never get a straight answer from them and all they want is your money!! do not go to BMW SYTNER SOLIHULL, take your money elsewhere