Ben C

Car Has More Problems Than Can Count

I initially bought a new car from Robinsons Norwich, Very soon after having a few recalls and other issues with the car, I had these issues rectified and was given a courtesy car to sort it out, I ended up part-exchanging the car for a 64 plate Golf, Ordinarily I would check the car over fully and be very careful however being a mainstream dealer and the fact that I had been given the information about the car I had hoped that I would be able to trust the dealer evidently not... Initially after purchasing the car I had encountered an engine warning light after 1 day of having the car I had an engine warning light, took the car into VW and was informed that my 'Turbo Clip' Had fallen off. This issue was rectified in 2 days and I was given a courtesy car free of charge with fuel in the red... After retrieving my car I found that my suspension was starting to creak and make odd noises, Took the car in once more because of this, car was taken in and I was then refused a courtesy car because apparently I am under 21, I then had to cycle back 11.5 miles home as they wouldnt even drop me off anywhere near where I needed to go and I wasn't in a position to afford a bus fare which VW did not care about. I retrieved the car back only to find that the issue was not resolved and I wasted both time and money getting back into the city. I have now had to rebook the car into robinsons at which they have now offered to come collect the car from my home adress but once again at my own expense of fuel. Ontop of this issue I encountered that my Windscreen Wipers were practically disintegrating and coming away from the body of the wiper, I once again took my car back into robinsons which they then replaced the wipers. Not 2 days later I found that my back windscreen wiper had encountered the same issue, once again I had to go back in, guess what, at my own expense to get this issue rectified, As I brought the car back into the dealer for this I noticed that my Tyres were cracked and being worn at a worrying rate, When I purchased the car I was told that my treat depth was 5.5mm, I have had the car for 1.5 months and I got them measured today to find they are 3.2!!!! Not only this but all of the tyres are different and the tyres are badly cracked and perished. Not what I'd Expect from robinsons! When they took the car in to check the tyres they told me the treat was 4.4mm, evidently not... I ended up speaking to the Service Manager who was exceptionally rude who then took a gauge out to the car to tell me what I already knew and that was the tread depth. Granted some of the inner tread was around 4.2-3 however Even that sort of wear is a bit odd having only done 1500 miles. What concerned me the most was the fact that when im being told my tread is 4.5mm and I have nothing to worry about when infact my tread is 3.2mm and with the tyres being as cracked and perished as they are I do have something to worry about.... I had a look around at the tires to notice that every single one was different, made in different years and were different makes, I had one continental at the front left which was badly perished and the tread was the lowest, and the other tyres were some budget brand. I left VW to go to the local Tyre shop for them to tell me that in the current state my tyres will likely deform in the current weather and will wear exceptionally fast, I took this information back to VW and asked to speak to someone besides the Service Manager however it ended up being the same service manager come back essentially saying the information I had been provided was false as it same from a tyre shop wanting to sell me tyres. This service is exceptionally bad considering I am to be spending £25000 with VW and they are refusing to spend £60 to replace a tyre. I certainly am not very inclined to come back to VW with my custom and Shan't