Dave R

Professional & Personal

When I walked into Vantage Citroen Blackpool, in January (2020), I was ready to place an order for the new C5 Aircross Flair, through the Motability scheme. I was met by William Stones, a member of the sales team, with a smile and an air of total professionalism. I asked to speak to someone about a Motability order and William told me that he could take care of me there and then. I was surprised, as all other dealerships I've been in to, I was directed to a "specialist" who was often busy and I had to wait. Not at Vantage, William and every sales team member are able to cover all aspects of car sales from new to used and Motability too. As I took my seat at William's desk, I was offered a hot or cold drink, William asked if i could call him Will,we had a chat...which put me at my ease and then we proceeded to go through my order and options. At every stage of the process, I had any questions answered without the need to refer to the computer. This was my second Motability car order and I didn't know anything about what happened with the previous vehicle, if I had to take it back to the dealership I got it from originally and what would happen if my new car wasn't available when the 3years was up and my old car had to be returned.. Every question was answered, again I was put at ease and nothing was a problem. 5 days ago, I drove my old car to Vantage Citroen Blackpool, handed over my keys, completed a small amount of paperwork & picked up my C5 Aircross, From my first step into Vantage Citroen Blackpool, to the moment I drove my new C5 Aircross off the forecourt, I was treated with total professional courtesy. William Stones made me feel like a member of his family. Even between my initial visit to the last, he was still in contact via phone or email, keeping me informed of the progress of my Motability order..nothing was too much for him.. Thank you Will. I would, without any doubt, recommend Vantage Citroen Blackpool, to anyone and everyone. The customer service you'd receive is outstanding & . the cars are superb (especially my C5 Aircross). Kudos Vantage.