Tarbet B

No Records. Not acceptable

Bought a used demo Tuscon mid 2019, December misfiring and hard to start, Injectors and glow plug problem, fixed under warranty, OK. No courtesy clean as with other Hyundai Dealer we use. This next bit is why we give it poor. decided to go back to our usual Hyundai dealer Dalys for second Service, was told there is no record with Hyundai of it being Serviced, therefore there may be warranty issues in the future. We showed the Service stamp in the book from Saltmarine, Was still confronted with no record with Hyundai. We rang Saltmarine. re this issue after being put through to the Service dept, we were asked which Salesman sold it to us, how would we remember and any how what has it to do with him. He then stated we have no records of it being serviced.. OK it is on a cherished transfer plate but was in with you for warranty work at the beginning of the year. under the Cherished plate. We have asked them to get the first retro put on Hyundais files in UK, in case the Service book goes missing as that is the only proof of the service we have being done. He then asked who sold the car to us. I explained it was not the sales persons problem but the Service dept problem as they had not followed proper procedure and registering the Service with Hyundai UK. Means if we have problems in Mainland UK we are up SH*T street as any other dealer will follow proceedure and deny warranty work. He is supposed to ring us back !!!!,, I want the first service logged with Hyundai UK. Nothing less will do.previously registered LXi 9171