Kevin T

A complete waste of my time

Took my son’s Peugeot 208 to Peugeot Fishbrothers Swindon to investigate a low oil pressure warning light fault. After 3 days I was informed that to carry out the repair it would cost me £2000. I asked what was causing the fault and was informed by someone called Ben from service that it was probably down to using the wrong type or grade of engine oil, This would then cause the belt driving the oil pump to degrade, as the belt itself runs in the oil. This would then cause the belt to disintegrate and pieces from the belt would fall into the sump and block the oil strainer. This would show up as a low oil pressure warning fault. This information was a load of rubbish as the belt was not a belt but a chain and chains as far as I know don’t disintegrate and block anything! Ben said I may be able to get some financial assistance from Peugeot as this was a fault that shouldn’t have happened as the car was only 7years old. However after waiting for over 4 days I still didn’t get a reply from Peugeot and Ben said all we could do was wait. There was no urgency at all to get this car fixed and back to my son who had been catching a taxi back and forth to work for over a week. In the end I had to take the car from them and took it to a garage that had some urgency in getting it fixed. It only took this garage “Automax” 2 days to fix the issue and it only cost £360, not the £2000 Peugeot said it would cost. So if you have an issue with your Peugeot I suggest you look somewhere else to get it fixed because all Peugeot Fishbrothers want to do is rip you off and carry out work and change items that don’t need replacing. Also I suggest that if Ben is a service manager, then he should stick to that job and leave any explanations to what the faults could be to those that are qualified to make those type of statements especially if you don’t know what you are talking about. I wouldn’t take my car back again there again. 1 out of 10.