Huw G

Some faith restored.

I bought a three month old ex demo 330i from Sytner Cardiff June 2019. Worst handover I have ever received from a dealership. There were one or two technical issues and I called in Sytner Swansea where I live to seek advice and was told by a sales person as I had bought the car from Cardiff it was suggested I take the car back there!!!!!!!!!. Some issues persisted and it appeared the battery had not been fully charged. The car was charged overnight with the help of Lawrence from the service bay and then I was given great help by the BMW Genius, Paige, who took her time explaining features about the vehicle which should have been done at the handover. She treated me courteously which restored a bit of faith. Sytner will have to work hard to retain me as a customer in future.