Anonymous

Awful service - lied and deceived

Last month I went to Red Rose from London to buy an Outlander PHEV I'd seen on the used approved site after many conversations with their salesman. I checked a few things before going there. Firstly I checked if the dashboard system shown in the pics had the same features as apple car play and I was told it did - which is a total lie. On arrival when this became obvious the salesman told me I could buy apple carplay for £1000 and have it retrofitted. He even recommended I buy it from ebay for less rather than from Mitsubishi! This is also a lie as apple car for outlanders costs £1300 and CANNOT easily be fitted into an Outlander after manufacture if at all. Nevertheless the price was good and I had taken a whole day off work so I bought the car. Then the salesman lied again about the service log, which has been tampered with, as the services supposedly carried out in 2018 and 2019 have a stamp that says 2020 stamp and has been manually amended with biro to back date the services that presumably never happened. And to make matters even worse before I drove away, as requested he showed me the charger cable in the boot and when I got to London and attempted to charge the car I discovered that the charger was from 2014 and was not the one that belonged to the car and WAS NOT FUNCTIONING. When I complained to him he said it wasn't his fault he'd been given a car to sell with the wrong charger in it! Finally as soon as I set off it rained heavily and the wipers came on .... but the right wiper was torn and not clearing the rain. It was obvious that the car, which I was told came from head office, had not been serviced or checked before being sold. Worried that I had purchased a poor condition car I took it to Mitsubishi in London for a full health check. They confirmed that the broken charger was the incorrect charger for the car, that the wipers were not safe, that a tyre was punctured and the cabin pollen filter was blocked with leaves and hadn't been cleaned, and that the book pack is missing. I had to spend 4 hours and over £300 making the car roadworthy. I would not buy from Red Rose for sure and will possibly return to VW once I change this car in 5 years.