Geraint R

Dont TrustFord.

I purchased a new focus ST3 in 2018, the vehicle had not been checked and the keyless entry did not work, they kept the car for six days but i still had to pay the instalments of £318 a month, i had the car back one week and discovered the scuff plate was not lighting up so had to return it again. A few months later a creaking sound was coming from the suspension, they then replaced a bearing on top of the shock absorber, three days later the problem returned, i tried to book it in again but they were not interested, when i did eventully get it booked in i had an aggressive attitude of one of the mechanics. All they wanted was a sale, later on i discovered i had signed paper work for extra cover, wheel, damage, cosmetic damage, interior damage etc putting around £45 a month extra on the finance, i never asked for this, the forms were slipped in and i assumed they were a legal requirement.. I complained to Fords customer relations and got a very frosty reaction, they said the extra cover was a separate company and i needed to contact them to cancel it and get a partial refund, i discovered the company was owned by Fords under a different name! I have had six new Focus ST cars over nine years and i dont like being taken for a cash cow or a mug, the extra cover was no more than PPI and when the law allows me to reclaim my loss i will be coming after it. Your company is run by second hand Arthur Daley salesmen and third rate grease monkeys. You dont respect customers, you dont want my custom, and even this web page is just lip service. i shall go elsewhere in future, if you can afford to throw away £30k plus the fine!