Anon

Disappointing

I have been a Mercedes buyer/driver for the past 20 yrs loyal as they come both, my wife and I. 14 brand new mercs over the years. Time for a change. Spent an hour plus with a very nice salesman on my wifes day off. Got the figures and went home to make the decision do we leave merc. Returned the following day to do the deal and finalize some figures. Told when I arrived that a customer had shown interest in the car that I was in to finalize. After an hour of back and forward trying to get my numbers to where we needed them I was told the car is sold. Felt used and was being held as a safety net should the other guy not get the finance. After airing my views I was told First come first served.....Hello I was here yesterday and back today ....am I missing something, Yes Mercedes. It would never have happened with them. Sorry BMW Giffnock not good customer service. Showed your true colours !!! its the sale not the customer that takes preference.