Graham P

Horrible after sale service. Failed MOT,

1 star is too high, no after sale service, no warranty even though we paid for a year of extended, We purchased our 20000 pound 3 year old Galaxy (29000 miles) 5 months ago and it has failed its first MOT due to horrible brakes and tires and other issues even though Hine Motors supposedly inspected the vehicle prior to delivery. We should have been suspicious when delivery was nearly two weeks late. Our mistake was not having the vehicle immediately inspected by an independent body. We never imagined a vehicle with 29000 miles could be in such horrible condition. The bottom line is Hine Motors refuses to replace the front brakes and tires even though they sold us a vehicle which failed MOT and the front brakes were so poor we could have easily been killed. I urge anyone that has purchased a pre-owned vehicle from HINE MOTORS to immediately have it inspected. We used the FORD dealership in Salisbury and they have been professional and fair with the assessment of our vehicle. We understand both dealerships are owned by the same group. We cant imagine if a serious issue had effected our Galaxy. I,m sure manager would tells us to go jump and have a good chuckle after he hung up the phone. He's a disgrace. Oh and do your research, our experience is not uncommon, we made the mistake of not asking our neighbours.