Nicola B

Rude service staff

I took my mini in to be checked after my brake warning light came on and what I thought was my service light. As I was early I was met by a very pleasant man who asked me to wait until the service staff arrived. The service staff arrived not much later and I have never been spoken to as rudely as the female member of staff spoke to me. I was too shocked to say anything at the time but spoke to the team leader when they rang to tell me about my car. He said he would speak to the member of staff. When I went to pick up my car I was informed by the team leader that 'it was all a miscommunication and was now water under the bridge'. I picked up my car and I will not be taking it there again.