Kerina M

Terrible customer service

My husband made an appointment this week for 10am today with Tom to spec our next car, we arrived at the showroom at 9-50am, there was no one on the reception desk although many sales people saw us arrive, we waited a few minutes then wandered around the showroom, yet again we were seen by many but approached nor asked if we needed help by no one. At 10-12 we were about to leave when my husband got a call from Tom asking where we were ?? my husband explained we were about to leave because he hadn't arrived for our 10am appointment, his response was "ah well my customers before you arrived late so I was out on a test drive, I will be right with you " we waited a further 5 minutes and still no sign of the elusive Tom !!! we walked out to our car drove to Haskins where we then received another call from Tom who was quite put out and surprised that we had left !!! I suggested they seek some training in customer service because our last dealing with Range Rover was at the Avenue in Southampton branch where the customer service was second to none, they also always had someone on reception ready to deal with your enquiries and announce you were there for an appointment, but not so at the new Range Rover showroom which is a shame as the showroom is lovely with a lovely reception desk but its a shame there is no one there to greet customers or let the appropriate person know that you have arrived for your appointment, instead they stand in a group by the coffee machine talking amongst themselves,sadly the staff at this dealership do not have the customers best interests as their priority and are an incompetent bunch, sadly this is not even a one off event as last year we also went here to talk about a new car and we supposed to get a call back from someone and yet again this didn't happen, we will not go here again and instead will travel to another dealership where hopefully they will want to sell a car.