Adrian B

DONT BE THE NEXT VICTIM.

*** BE WARNED *** **WARNING** we purchased a 14 plate Audi A3, from Sparshatts Group Havant. Unfortunately for us, we had our finance taken out with BLUE MOTOR FINANCE. On the day we looked at the car we noticed a problem with the entertainment system, the sat-nav would not retract into the dash. Sparshatts Havant agreed in writing to rectify the issue, 2 weeks later they took the car back for just over 1 month to repair it, as it seemed by far more serious than just a fuse. They offered us a courtesy car which we declined at first as we still had our original car, but the Sparshatts were quite insistent they supplied us a car as part of there customer service. On the return of the car, the entertainment system failed within 10 days. The car was returned to Sparshatts Havant and rejected. by this time we had made 2 payments towards the car. I contacted BLUE MOTOR FINANCE to inform them that the car had been rejected and Sparshatts had informed me to cancel the direct debt as they would clear up any issues on the finance, which it turned out the Sparshatts hadn't done so. I was then made to make a payment on the 24th Dec 2019 by BLUE MOTOR FINANCE to avoid a default of payments, even knowing I didn't have the car anymore. I was advised that I would get the money back after Sparshatts had refunded them. SPARSHATTS has cleared the finance in full, I have spoken to BLUE MOTOR FINANCE to ask when I would be refunded to be told that I am not going to get my money back due to the Sparshatts supplying a free courtesy car. I WOULD OF MARKED THIS AS A -5 STAR IF I COULD. The ball is now rolling with the CONSUMER CREDIT ACT 1974 and CONSUMER RIGHTS ACT 2015 along with the TRADING STANDARDS / OMBUDSMAN.