Steven M

Poor after sales customer care

After buying a 65 plate Audi TT from Audi Derby Sytner in May 2019 I'm very disappointed to have experienced the worst after sales customer care ever in over 20 years of purchasing cars. In my experience, my car developed a fault, water ingress inside the car caused by a faulty / worn door seal. Upon investigation at my local Audi branch, it turned out that the door seal needed replacing but would not be covered under the used car warranty. Upon contact with Derby Sytner they offered no goodwill whatsoever because the car was taken to my local Audi dealership for investigation rather than making the 100 mile trip to Derby. I shall never buy a car from a Sytner dealership ever again.