Simon L

TERRIBLE CUSTOMER SERVICE

Bought a golf gtd end of November from them. Traveled 2 hours to collect which meant i arrived late in afternoon. I paid 1k deposit to hold vehicle and asked for certain things to be checked. Got there to be told i need to test drive very quickly so as to get the payment through on time. so took it out for less than a mile and that was it.Reported the next day that i felt rumbling and heater wasn't working (not full heat).Turns out the rear tyres were actually deformed mishaped and were dangerous.Because the check was done for the tread they say all good and checked!!! emailed the saleman a couple of times last time being 19th December and no reply!!! Asked for the dealership managers name online at beginning of January and then recieved a call from Gerry the aftersales manager who i explained it all too and was told he would call me back after talking to the manager. That was 3rd January and still no call. So they don't check the vehicle properly and then just to rub salt in they don't reply or contact the customer!! AWFUL SERVICE