Anonymous

Avoid

Brought a car in august, within a week of driving it the engine management light came on. I took it back, they did a dpf re- gen and said it was fine. 2 days later it came back on again, I took it back in, they said they couldn’t fix it and it would need to go to Mercedes to be looked at. I took it to Mercedes. They also did a dpf re gen and said if it was to come back on again there could be a slight leak in the EGR valve. Few days later it came back on again, I had to take it back to Evans halshaw/car store, they fixed the egr valve and guess what... days later the engine light come on again. At this point I had enough I decided I didn’t want the car, the customer service had been fine up until this point. I was basically told if I exchanged my car I would only loose a small amount of my money but if I wanted a full refund I would loose a considerable amount more. If that’s not bribery then I don’t know what is. They didn’t have a car we wanted, so had no choice but to opt for a refund. I would not recommend this company to anyone. I tried to raise my complaint higher but apparently complaints only go as far as the dealer principle who happens work at the same place the car came from. Awful company. Avoid.