Anonymous

Purchase of SUV

I purchased an SUV from Birchmead in Wokingham. Did not have time to view as too far away, when I viewed vehicle the front lamps were misted - this was not mist from condensation as it's never clear. I queried this at the time of collection and they fobbed me off with it being mist and that it would clear if I switched the lights on. Needless to say it did not and they refused to do anything as I had purchased without Warranty due to my location as I live too far away for them to come out and sort any problems. They would not allow another garage to sort any repairs in their absence so I had no option but to opt out. I did receive 200 pounds discount which they refer to as a 'Hefty' discount. On another note which I have not queried with the garage, I had 2 tyres replaced in less than 7 months I'd been driving my vehicle, doing a 20 mile round trip journey. Tyres were worn to the thread - which makes me think they were perhaps insufficiently legal as can't understand why they wore so rapidly on such a small journey?? Just a thought...….. For me, definitely not a repeat customer as they were not very helpful or considerate with a small issue - in fact a tad abrupt for my liking.