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Paul F

Trying to buy a car

Sorry to leave a negative review but as this is the second time a similar problem has happened to me when trying to purchase a car firstly a few years back I spent an hour with a rep explaining what car I was looking for colour,engine size etc didn't have what I wanted in stock but assured me he would find one in the dealership and contact me soon 6 weeks later I was in the area and decided I would just pop in on the off chance that something else would take my fancy low and behold on the forecourt were 2 of the exact cars I was looking for correct colour engine etc so I went in and spoke to the same rep you can guess what he said I was about to call you ok shame the rep who had already approached me on my way in had told me the cars had been on the forecourt for over 2 weeks pretty poor service I guess you would agree but I did buy one of them but dealt with the rep who approached me on the way in. Anyway looking to buy again test drive a car there a few weeks ago and decided I would buy one so phone Saturday 4th Jan at 10.52 spoke to rep who said he would call me back in one hour 4 hours later I decided I would call again spoke to receptionist who told me he was with a customer but would call me back before they closed no call recieved. Decided to drive up Sunday the 5th the car I wanted to purchase had just been sold at this point I was in no fit state to go in and speak to the reps so decided to use the phone explaining my displeasure of which he was very apologetic and basically promised me I would receive a call today Monday 7th @ 14:30 still no call,not going to name drop but the only rep who seemed helpful was the one who arranged my test drive a few weeks back.Poor service in my opinion. Such a shame as the dealership is only 4 miles from my home I feel I now have got to be looking elsewhere Listers maybe but then i have 100 mile round trip.Oh well my problem I guess not coopers bmw norwich are pretty shocking.

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