Tony M

Oil service to forget

Lot's of staff parade around at this dealership, but seem disinterested in engaging with anyone waiting for help. After a lengthy wait I was served and left my car in the morning for an Oil Service, which took a day and a half to fix, the cost was an expensive £1,540, and what really surprised me was the car was returned as dirty as it arrived. I would have expected the car to be washed at the very least, that's what my experience has been with BMW dealers who provide standard car cleaning before returning. There was also no offer of any courtesy car to nearest train station despite the fact I had a suitcase and it was raining. The whole experience left a bad taste, I'll look elsewhere in future.