B. E

Avoid this garage for second hand cars

Saw an advert for a 2014 Audi TTS, just what I was looking for. Buy with confidence said the advert, 12 month warranty and Roadside assistance it said. Phoned up and arranged to go an see it the next day. I will get it all cleaned up ready said the sales man. I arrived the next day to see it and it was really dirty. Looked it over, test drove it and agreed a price. Picked it up a few days later to see it had been cleaned but discovered marks in the paint work and a small dent in the bonnet. Said I was disappointed with this but was assured it was always there. Was promised a touch up paint pen, which I never got. Maybe that's why it was still dirty when I saw it. (I had it detailed and paint corrected for £500 elsewhere) I was told that all the paperwork would come in an email. However it became apparent that the sales man was the first person in 20 years to mishear my email address, and so I got nothing. I walked away with two keys, the handbooks and a tear out receipt for my money. No new MOT as promised, but I could go back when due and get it for free. No professional bill of sale, no Warranty paperwork, no service history/ book just a print out of services from Audi. I was later told that they throw away all bills receipts, service books etc because of GDPR? Anyway within in two hours of buying the car, I went to flip the bonnet to look at the engine, and the catch came off in my hand. Phoned them straight away think bit of nuisance, but they will sort it. NO response back that day, so called them the next day to be told it was alright when you tried it so its down to you to sort out. At this point I knew I was dealing with a very poor customer service outfit. I could go on about me demanding the 120 point check they do on the car (which I eventually got and discovered they failed to correct the things that were out of their own documented limits like the brake pads etc) and on how I had to email Paul Glister (Head of BMW there) etc But I think you have got the jist. This is the 37th car I have purchased in my life time, some private, but a lot from dealers, and I have to say that this was the worst buying experience I have ever had. Will I be taking it back for its free MOT there? You must be joking. I will never go anywhere near this garage again. I suggest you don't either.