Robin M

Dishonest – Don’t Use!

Bought a Hyundai i40 from Monument Garage and was assured that the car had gone through its service and MOT with ‘flying colours’. Half way home from picking the car up the brake light started to flash. After a visit to a local dealer (was advised by Monument Garages that the car is under warrantee and I’d have to sort it myself), it turns out that the brake pipe was leaking, something fairly significant, and other mechanical issues which should have been picked up during the service and MOT. Furthermore, when picking up the car the owner found that his guys had lost one of the two keys for this car but was assured that the new key would be ordered and sent through the post in 10 working days. Waited 4 weeks and rang up to be advised that it’s still coming. Another 4 weeks and numerous phone calls later the key finally arrived at the dealership who then advised me that I would have to get it programmed at my own cost as they’d “met their side of the bargain” by supplying the key. I advised them that the key should come programmed and have since asked them to rectify this issue, but I’m now being met with silence. I would highly recommend that you steer clear of this dealership. They’re only interested in taking your money and have no intention of providing a standard level of customer service.