Jeremy B

Damaged car

As part of the normal service routine, I have booked my appointment to Cooper BMW Reading, Normal front pad breaks was due, and they identified additional issue with the disk! Normally done at 60k miles but my car only at 38k! I could understand this could happen for whatever reason but what I don’t understand is how the roof of my car is now large scratches on in few areas of the roofquite badly! When asking them they are obviously denying it, not trying to understand and telling me it s my word against them!! What a great comment from their senior service advisor