Ray

Worst car sales Don't use!

#Beadles Dartford The worst company I’ve ever had the unpleasantness of dealing with! The worse customer service ever and managers that just lie. I bought a brand new Polo from Beadles Dartford and included every possible extra so not a cheap car. When the car arrived I was told I had to collect the car within 7 working days so I send back my lease car and went to collect this car. When I arrived to collect the car it was in a complete state. Definitely not a new car finish. The car was so dirty it looked like it had been through a rally stage. It also had a dent in the front bumper and stone chips and small scratches across the bonnet like the bonnet had been washed with a scouring pad or a sponge with stones in and also a dent on rear bumper and the paint all over the car felt like car hadn’t been sprayed properly. I paid lots extra for this colour! It also had delivery stickers across the roof that had to still be removed. This car was far from being a new car !! I’ve had better condition 5 year old cars but obviously was still paying a brand new price. They even messed up every bit of paperwork by having all my details wrong and even sent the log book to the wrong address. But when I collected the car I went to reject it but the manager told me they would pay another garage to repair and fix all the problems with this car!! So I collected the car on this understanding but it was a complete lie!! When I got them the bill they refused to pay the invoice and only wanted to pay for a cheap mobile repair service that I refused due to the finish should be like new. Not just cheap for their benefit. So I refused a cheap repair and asked for £1000 compensation that they refused. I then asked for a service package as compensation and they refused. I threatened to take this to court but the manager said I would just get laughed out of Court I don’t understand how by the way they have treated me. I then went back and said repair my car and give them a date weeks in advance! They said they would fix this but didn’t come back to me with a date or try and phone me. They now ignore all my messages. I believe that they were never going to repair this car as the issue have been going on for months.