Anonymous

Terrible customer service

Bought a car from Stratstone Land Rover in Nottingham 3 weeks ago, on the day of collection I found the bonnet catch was detached from the car. A new part was to be ordered, firstly the wrong part was ordered, then the correct part which I now have to fit myself. Took almost 3 weeks of me chasing to get it sorted. Also, I was doe a refund against my part ex and after 3 weeks of constant chasing, still I don't have my money! I've little doubt that if things were reversed i'd have been sent all manner of demands for payment by now...the dealership is a disgrace to the Land Rover label.