MICHAEL K

Totally happy with this dealership

Rang b4 driving there, made provisional deal over phone(no px), made sure car still available and asked to see in the dry as belting down with rain. Car brought inside, dried and spotlessly clean. Agreed deal for car to include alloy wheel repair, touch paint and mats with delivery 6 days later. Car arrived, wheel done but missing paint, mats and puncture repair kit (which I forgot to check when I visited dealer). This was noted by delivery driver on all paperwork, who said he would advise on his return. I rang later in the day as suggested and Ben who sold the car to us was already aware of the missing items. Due to the distance I was asked if I would mind buying these items from my local dealer, send a copy of the invoice and I would be reimbursed. I was happy to do so and I have now been reimbursed as promised. Ben was terrific from the beginning, the sales process, to sorting out my minor issue. Well done for the 1st class service from English Ford.