Harold M

Ryders - the Jekyll and Hyde dealers

Tread very carefully if you intend to do business with Ryders of Warrington. They will say anything to get you to buy one of their top priced cars, but once you have delivery of the vehicle their promises are soon forgotten and the excuses start. Then they become nasty from the salesman, to the General Manager and their Director. As a condition before I purchased one of their cars they said they would carry out remedial paintwork to the car BEFORE it was delivered. It was delivered as arranged but I immediately noticed the bodywork damage had not been repaired. The salesman apologised but said there was a small bottle of touch up paint in the glove compartment and I could carry out the necessary paintwork repairs myself !! I said I would prefer their professional people to do the job. I was told it would take them a "couple of hours" to do the job and I took the car to their workshop only to be told that the damage to the wheel arch and front bumper would need to be sprayed, so I returned home with the car. I then received a vexatious telephone call from their salesman who shouted at me (a sick 80 year old) saying that he never told me they would respray the damage to the wing. He wouldn't listen to my explanation that it was their workshop foreman who said it needed spraying - not me ! Eventually I spoke to Scott Ryder who said they would repair the defects as promised and he arranged for the car to be picked up from my home in Bolton and take it to their workshop where it was kept for more than a day and a half. When it was returned, the damage to the paintwork had been done, in a fashion, but looked amateurish. I sent a letter to Scott Rider detailing my dissatisfaction but he didn't reply himself. Instead, the General Manager telephoned me and abruptly told me they were not prepared to do anything else. He did, however, say I could return the car by the end of the week for a full refund, knowing full well that doing so would put me in a worse position then when I bought the car because I had by then sold my own car and not only would it have been quite a problem to return to Bolton from Warrington but I would then have a problem visiting other places to buy another car. Much as I don't want to, because of my health problems, I am considering legal action against Ryders. So my message is " Beware" of this company who will change their attitude once you have bought a car if you find any problems with it.