Adam

Horrendous sales experience

Would give Allen Ford Northampton minus 5 stars if I could, the sales tactics they've used to over sell a car to my retired father are discusting, long story short he was bamboozled into taking out a PCP package ( which he has never had before and didn't want) on a pre built massively overpriced Ford focus, more interested in the 12,000 miles per year PCP than the customers wants on a car, I'd like sat nav my dad said, no James said you don't need that just plug your phone in. My dad's in his late 60s and will never plug his phone in or do 12,000 miles in 3 years let alone 1. Anyway he was rushed into a purchase on a Friday afternoon and rang up to cancel on a Sunday morning. No sorry its too late they said, we rang Ford finance to cancel finance within the 14 days and was told Allen ford wouldn't let him cancel the finance. Not their decision to make. The stress this is causing my father is terrible. One salesman laughed at the situation when my wife rang up on his behalf because he doesn't want to deal with them anymore. With the soliciter and ombudsman at the moment, just hope this gets resolved soon.